There must be something I can do to speed this up. Maybe I
need to make a deeper impression on her. For Chillax Malay Dude, I didn’t need
to do anything because he is the hip-hop “bro, whassup” type and was naturally
chummy with all regulars so we bonded quickly. As for the Indian Lady from JB,
she only really became chummy with me when I brought up the fact that I’m from
JB too. I have NO idea why and how the topic of JB even came up.
So I guess I need to find something in common with Cheerful
China Lady. Should I start ordering coffee in (my bad) Mandarin? How do you say
skinny flat white in Chinese? Is it “shou bien bai”? No, that sounds wrong –
but I’m sure it will be memorable.
Anyway, I’ll work on that. Speaking of China ladies, I met a
cashier this morning whom I thought was quite superb. I was trying to pay for petrol
at Esso station and she ABSOLUTELY REFUSES to let me pay full price. She asked
me what cards I have and she went through with me the entire content of my
wallet to check if I have any credit card that qualifies me for a discount.
When we discovered none, she insisted I sign up for the Esso Smile card. I told
her I’m rushing for time (I’m an hour late for work and my entire wallet
content is on the counter), she immediately whipped up a card out of nowhere
and start punching in the 5% discount, telling me I can fill up the form
another time and that she hate to see me “lose out”. In that 10 seconds while
she was processing my payment, she starts shooting off to me all the products
by the counter that were on discount – bird’s nest, chicken essence, chocolates,
gums, etc. When I say I don't eat these sorts of things, she went on to
vouchers, magazines, etc. etc. By the time I left the counter, I was
INFORMATION OVERLOAD – and mind you, everything was conducted in CHINESE. My
poor head. That said, I work for a retail company so I do really appreciate a good service
staff when I see one.
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